ADDRESSING THE DIGITAL DIVIDE BETWEEN CITIZENS AND THE STATE

THE CONTEXT: The government of India has been collecting a myriad of data from various sources and using them for multiple purposes. But hardly these data are shared with the citizens or placed in the public domain. It is also seen that many critical data have not been either published or delayed. This creates a digital divide between the state and the citizenry having implications for governance, privacy, and accountability. This article analyses these issues in detail.

HOW IS THE DATA BEING COLLECTED BY THE GOVERNMENT?

The government collects the data of citizens through various mechanisms that it uses for multiple purposes. The Census, the sample surveys by the NSS, the expenditure surveys, the survey on industries, family, labour, etc., are some ubiquitous instruments for data collection. The govt also collects regular administrative data while providing services to the citizens like licensing, permits, provision of records, etc. Since 2014, the UIDAI and Aadhaar systems have been expanded in scope, and the government is able to collect the biometric and demographic data of people on a large scale. However, there are many grey areas in this whole process having implications for democracy itself.

WHAT IS THE SIGNIFICANCE OF EFFICIENT DATA MANAGEMENT?

EVIDENCE-BASED POLICY MAKING:

• In government, the most traditional use of data analysis has been the statistical analysis of data collected through various surveys, Census, indices, etc.
• In the traditional methodology, the insights generated from the analysis of the available data were provided to government authorities for effective policy formulation or planning of new programmes, and schemes as well as preparation of the budget for the government.
• For instance, data is at the core of many flagship programmes such as Swachh Bharat Mission, Housing for all, One Nation One Ration Card, Pradhan Mantri Ujjwala Yojana, and Fertilizers Distribution, to name a few.

INFORMED DECISIONS BY STAKEHOLDERS:

• The data on various sectors of the economy like employment, consumption expenditure, investment, etc. is crucial for business groups and investors to make informed decisions.

DRIVER OF DIGITAL ECONOMY:

• In this 21st century of Digital Transformation, data is the new oil; data is the new fuel, and data is the oxygen that holds immense untapped potential in it.
• Over a period, data has emerged as an important asset for the development of any country and is also the driver for a digital economy.
  

TARGETED APPROACH TO SOCIO-ECONOMIC DEVELOPMENT:

• The prowess of data influences almost every sector of the socio-economic development of our country.
• For instance, data can prove to be highly useful for the formulation of poverty alleviation schemes and subsidy distribution schemes.
• Various schemes of the government, such as the MGNREGA, Pensions Scheme, Farmers Subsidy, Benefits for unorganized labour, Scholarships, etc. can make use of data analytics to identify the right beneficiary, understand their socio-economic status, and use technology solutions for timely dissemination of benefits, etc

APPLICATION IN DIVERSE FIELDS:

• Fields like Criminal Justice and Judiciary can consume data to analyze crime patterns, locate the criminal networks and hotspots of potential crimes, etc.
• This would help the authorities take corrective measures and prevent such incidents from happening.
• Data is precious in fraud prevention also.
• Many financial systems today employ data to detect fraudulent activities, and it is now suggested to integrate a fraud detection module while setting up any financial system.

DISASTER MANAGEMENT AND COVID-19 PANDEMIC:

• During the COVID-19 pandemic, data has been extensively used for contact tracing, prediction of hotspots, trend analysis, and taking appropriate measures to curb the spread of the virus.
• Data was also used for the management of hospitals and the supply of essential medicines and essential goods to citizens at large.

DATA AND DEMOCRACY:

• Access to the data by citizens is critical for a healthy and informed public discourse on issues of policy relevance.
• The mere fact that people have access to data is likely to pressurize the government to improve performance in many areas.
• However, data generation doesn’t guarantee seamless access to people whose lives matter most in a democracy.
• Informed public discourse in any democracy is critical for accountable and transparent governance.

OPEN GOVERNMENT DATA (OGD) PLATFORM INDIA – AN OVERVIEW

WHAT IS IT?:

• The Open Government Data (OGD) Platform India (https://data.gov.in) has been set up by the National Informatics Centre (NIC) in compliance with the Open Data Policy (NDSAP) of India.
• The objective of the policy is to provide proactive access to government-owned shareable data along with its usage information in open/machine-readable format through a wide area of the network across the country.
• This data,  periodically updated, will be shared within the framework of various related policies, rules, and acts of the government.

PART OF DIGITAL INDIA:

• Developed using Open Source Stack, the project is one of the initiatives under Pillar 6 (Information for All) of the Digital India initiative.
• It facilitates community participation for further development of the product with Visualizations, Alerts, etc.
• It has an easy-to-use and user-friendly interface with dynamic/pull-down menus, search-based reports, secured web access, a bulletin board, etc.

EFFECTIVE ENGAGEMENT AND CITIZEN COLLABORATION:

• The platform reflects how the innovative use of information technology has led to a paradigm shift in accommodating the huge data potential of the country.
• The platform has a rich mechanism for citizen engagement, which could help Ministries/Departments/Organizations prioritize the release of Government Datasets.
• Besides enabling citizens to express their need for specific datasets or apps, it also allows them to rate the quality of datasets and seek clarification or information from nodal officers of participating government entities.

THE SALIENT FEATURES OF THE OGD PLATFORM

• Ministry/Department/State contributes/publishes resources in open format either directly or by Web Services through workflow-based Data Management System.
• Provides single window access to the datasets and apps published by different Ministries/Departments/Organizations/States in open format. –
• Suggestions and requirements of data can be submitted by citizens/ community to help prioritize data sharing by participating ministries/ departments. Anyone can endorse already submitted suggestions.
• People can directly write to Chief Data Officer seeking any further clarification/information on the released resources or related requirements.
• The platform enables better discovery and usage of Government datasets through visualizations and development of apps, mash-ups, etc. Visualization Platform with the facility to create maps as well as different chart options like radar, bar, line, area, pie, column, etc.
• A separate Community portal (http://community.data.gov.in) has been launched to provide a common platform for knowledge sharing through discussion and contribution through Blogs, Infographics, Visualizations, etc., using data available on the platform.
• People can rate the resources (datasets/apps) on three aspects i.e. Quality, Accessibility, and Usability on a scale of 5.
• A separate Event portal for management of workshops, hackathons, challenges, etc. has been created.

THE LIMITATIONS OF THE NDSAP AND OGD

• A large volume of existing government data is still not accessible in digital formats. NDASP is still a policy but not a mandatory policy. As a result, a lot of departments are reluctant or slow to share their respective datasets.
• ​Even when data is made available in a machine-readable format, in most cases, the reliability is questionable; the raw data needs to go through rigorous editing and aggregation before it can be used.
• Different departments collect and collate information in their respective silos using diverse formats and terminology, making it tough to use that data effectively.
• Adoption of data sharing at the state level has also been slow, with only four out of 29 Indian states contributing data to the national portal.
• The granularity of open government data in India has been a concern, as it fails to satisfy the users to access and use only micro-level data.
• The unavailability of official map data due to the conservative map policy of the government and lack of interoperability in sharing this data has discouraged a discourse about better planning, tracking progress in the ‘real space’ and pushing the government to take remedial steps.

DATA PRODUCTION AND GOVERNMENT INTERFERENCE-AN ILLUSTRATION

CONSUMPTION SURVEY AND PERIODIC LABOUR FORCE SURVEY:

• The data produced by the government’s statistical wings, which have a reputation for being independent and credible, can be used to assess the effectiveness of state policies.
• Recent events, however, have severely harmed this perception. Data from the 2017-18 consumption survey, for example, has yet to be released.
• The survey’s leaked summary results reveal some troubling facts that may not be politically reassuring to the government.
• Similarly, the first Periodic Labour Force Survey (PLFS 2017-18) was not made public until after the 2019 general election.

REPLACING THE ANNUAL SURVEY OF INDUSTRIES:

• Furthermore, rather than relying on the Annual Survey of Industries (ASI), a systematically designed survey for estimating industrial sector GDP, the government has begun to rely on self-reported, unverified data submitted to the Ministry of Corporate Affairs since 2011 obscuring the true state of Indian industry.
• The future of this database is uncertain now that ASI is nearly obsolete for official estimation purposes.
• To date, the ASI is the most dependable and comprehensive source of data for research on industrial productivity and regional patterns.

DATA ON SWACHH BHARAT ABHIYAN MISSION:

• Another example of undermining the scientific database is the delay in the release of Water and Sanitation Survey data 2018.
• The prime minister declared India open defecation free in October 2019, while the data was released much later, depriving people of an opportunity to assess the status of the Swachh Bharat mission in a scientific manner.

RESIGNATION OF OFFICIALS:

• The autonomy of statistical agencies is compromised for immediate political gains at the cost of sustainability and the quality of democratic governance.
• This is seen in the manner of restructuring the NSO and the resignation of top non-official members from the National Statistical Commission.

OTHERS:

• The government’s refusal to conduct a  caste census, a migrant survey, poverty enumeration, controversy over the death count during the pandemic, etc are some other instances that reflect very poorly on the state of the Indian data ecosystem.

DATA AND DEMOCRACY-AN ANALYSIS

Democracy is the government by consent, and this consent requires reliable and authentic information that enables the citizens to make an informed choice at the ballot box. Free and fair elections are the cornerstone of a functioning democracy and the elections cannot be held to be free or fair if the citizens are deprived of real and real-time data on the government, political parties, and the administration, among others. Democracy is also a form of accountable government, and accountability demands access to what the government is doing and how it is doing it. This is necessary for ensuring answerability and the rule of law. In fact, in a democracy citizens are the masters and the government, the servant, and philosophically put, the master has the full right to know what the servant is doing or not doing. This is the spirit in which the freedom of information legislations are being brought by nations. Additionally, the notion of privacy has assumed huge significance, which is being expanded by progressive jurisprudence like India’s Puttaswamy judgment. It is also true that the government should have some elbow room to maneuver with respect to the collection and keeping of sensitive data dealing with national security. But, in other cases, the policy of the government should be based on open data access which will have inherent and instrumental benefits for democracy.

THE POWER OF DATA- THE NEWZEALAND CASE STUDY

The key to the New Zealand government’s success is that it treats data as a strategic asset committed to igniting proactive information sharing to drive better decision-making.

A great example is how accurate diabetes data has helped the New Zealand Ministry of Health provide appropriate and timely care. New Zealand’s Ministry of Health found it difficult to accurately estimate the number of cases in the country since there was no consistent data collection across all general practices and hospitals. With the help of data analysis capabilities, the ministry created a register to accurately predict the prevalence of the condition and help design effective public health policies to support quality clinical improvements.

The New Zealand Ministry of Health was able to integrate information from six different data sources and use Advanced Analytics to identify both those with diabetes and those with the highest prevalence rate. These insights enabled the Ministry of Health to focus its policies on the health policies for these groups.

The exceptional work done by the New Zealand government is being copied around the globe as governments everywhere are looking to provide similar results to their citizens. In fact, the Ontario Government has pledged its “commitment to the people of Ontario to engage, collaborate and

innovate” as it looks to build a “government that freely shares information, unlocks the power of data in a digital age, and brings more voices to the decision-making table through its Open Ontario initiative.

As the New Zealand government has demonstrated, analytics can help save money, drive efficiency, and improve citizen services, all while protecting sensitive data. The possibilities are truly endless; however, the power of analytics can only be unleashed once governments realize the importance of information sharing to enrich the lives of citizens and transform the way the government is run. And that starts with breaking down the culture of data ownership and building a proper infrastructure to securely manage data as an asset.

THE WAY FORWARD

• The government needs to ensure the independence of the statistical agencies and also should timely conduct and release the crucial data even though the results may not be politically palatable.
• The Open Data Policy needs to be implemented in letter and spirit for good governance and participative democracy.
• There must be a comprehensive data protection law in place to protect citizens’ privacy and to prevent India from being slid into a surveillance state.
• RTI is one of the best tools for distributing and sharing data the government has, and the governments should suo motu put these data in the public domain.
• Lack of access to data can increase the distance between the governors and the government, which will have serious consequences on the outcomes of policies and can hamper developmental objectives.
• Various researches also suggest that much of the data is still not analyzed and has huge untapped potential. One of the major challenges right now is the fact that data is currently residing in silos, and thus to unleash the true potential of this data, various IT systems must collaborate and operate in a symbiotic fashion.
• There are certain challenges that are currently preventing these opportunities from being tapped. Issues of privacy and data anonymization are a concern. There is also a lack of standardization of data collection formats that makes it difficult to aggregate and make sense of data The infrastructure to support efficient data collection, processing, and management needs to be strengthened.
• The Ministry of Electronics and Information Technology (MEITY), on February 21, 2022, released a policy proposal titled “Draft India Data Accessibility & Use Policy, 2022”. The policy aims to “radically transform India’s ability to harness public sector data and aim to sell it to the private sector. This can be the beginning of sharing government-owned citizens’ data with relevant stakeholders. Although the market mechanism may be questionable, so is privacy concerns.

THE CONCLUSION: Data is emerging as the key resource of a Digital Economy. Citizens, organizations, and society at large will benefit from the democratization of data as it will become usable to anyone to derive insights and build inclusive solutions for the development of our society. However, the government, while harvesting the citizens’ data for better governance, should not monopolize it and must share them with people, which will improve democratic outcomes in the true sense.

QUESTIONS:

1. Data is the lifeblood of a democratic government. Comment
2. What is an Open Government Data Platform? How far do you agree with the view that democratizing data ownership will help in improving governance outcomes?
3. Critically analyse the relationship between data and democracy.

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